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Resources & Services
About Poolstar
Poolex is a brand of the Poolstar group.
This website is published by the company Poolstar, a French SARL (limited liability company) with a share capital of €1,100,000.
SIREN: 491 849 626 RCS AIX-EN-PROVENCE
APE code: 514F
Intra-Community VAT number: FR22491849626
Registered office:
960 Avenue Olivier Perroy
13790 Rousset, France
The person responsible for publication is Mr. Emmanuel ATTAR.
This website is hosted by OVH (OVHcloud).
SAS with a share capital of €10,174,560
RCS Lille Métropole 424 761 419 00045
Registered office: 2 rue Kellermann - 59100 Roubaix - France
Phone: 1007 (toll-free from France) or +33 9 72 10 10 07
In accordance with the General Data Protection Regulation (GDPR) of 27 April 2016 and the amended French Data Protection Act ("Loi Informatique et Libertés"), Poolstar is committed to collecting and processing your data lawfully, fairly and transparently.
You have the right to access, rectify, port and erase your personal data, as well as the right to restrict and object to its processing.
These rights can be exercised online via our contact form or by post to our registered office address. Proof of identity may be requested if there is reasonable doubt as to your identity.
Your request will be processed within a maximum of one month, in accordance with applicable regulations.
If your rights are not respected, you may lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).
All software created for our websites, the administration back-offices, and the services offered are original creations and the exclusive property of Poolstar.
All elements making up the structure of the websites (photos, images, logos, animations, modelled elements, etc.) are also protected by copyright and are the exclusive property of their respective authors.
The content of the websites (text, articles, etc.) is the exclusive property of its authors and may not be reproduced or used without their written consent.
In accordance with the provisions of Article L. 122-4 of the French Intellectual Property Code, any reproduction, embedding or distribution of the above-mentioned elements is strictly prohibited without authorisation.
Text from external sources has been reproduced with the implicit or explicit consent of their respective authors. Accordingly, the sources and respective authors are credited on the websites.
The Poolex/Poolstar customer service department can be reached via the website's contact page.
Given the large number of calls received, requests are ranked and handled by order of priority. Accordingly, a non-urgent call or request is processed within a maximum of 72 business hours.