In our company, human touch remains the core of our activities. A dimension that gives us the advantage to remain flexible and provide personalized responses according to your profile, requests and constraints.View the video
We carry out studies on our customers' needs and we use those results to guide us in our commitment to continue our service quality improvement.
Poolstar's organization is designed in such a way that every customer benefits from a close, professionnel relationship. Sales staff on the field and support teams form a privileged channel of constant communication guaranteeing optimal response quality. You work with a dedicated contact person who knows your customer record fully. Your calls are answered directly by a real person and not an automated machine.
Our teams work closely together to accompany you with business-specific training, tutorials and practical datasheets on our key products. They are also actively involved in an Expert Tour bringing together several swimming pool professionals as a way to come meet you in person and have an opportunity to share!
Poolstar is pursuing its objective to strengthen its teams in many of its departments - sales support, marketing, communications and quality - to guide you, advise you and find solutions to your queries. We continue to pursue our creative vision not only through our products but also our services.
An Extranet dedicated to our trade customers informs you in real-time on our inventory, enabling you to reply to your customers' requests in an instant. As a true sales assistant, our Extranet includes a vast library comprising multi-language information sheets, photo packs to use and catalogues to download. Your order are placed directly online, and you can track the status of your shipments in just a few clicks. Your after-sales service and spare parts requests are also treated through our Extranet by connecting to your pro account online.
A team of specialists forms part of our after-sales support right within our premises. Trained on our entire product range they are able to best respond to all your questions and find the most suitable answer. To optimize time management, a list of frequently asked questions has been established for our customers and a quick diagnosis is generally provided by simply calling us. Our inventory of more than 1,200 spare parts is a accessible few clicks.
To process your orders as quickly as possible, we have enhanced our logistics services through more than 1,000m² of office space and close to 20,000m² of warehouse space comprising 23 loading bays to ensure seamless efficiency.
As a true partner whom you can trust, Poolstar offers a service that will make a difference: dropshipping or direct delivery. You indicate your customer's delivery address and we deliver direct on site. With transport savings and shorter delivery deadline, we offer you an easy way to increase everyone's satisfaction while taking care of your margins.
At Poolstar, we understand cashflow challenges that companies can be faced with when preparing for the season. This is why we have created Sircam Financing enabling you to spread your payment over 10 instalments at no additional costs. You can start the season with no cash advance required.